Question 1

How does sizing work?

Accepted Answer

Every dress lists standardized bust, waist, hip, and length measurements in centimeters, taken flat. Compare them to your own measurements rather than a generic size label — a "medium" varies wildly between brands, but centimeters do not.

Question 2

How long can I rent a dress for?

Accepted Answer

Rentals start at one day. Each listing shows its own minimum rental period, and you pick your exact dates on the dress page before checking out — the price updates as you change them.

Question 3

How do I know a dress is free on my date?

Accepted Answer

The calendar on each dress greys out dates that are already booked or blocked by the owner. If you can select your dates, the dress is available — booking immediately reserves them so nobody else can take the same slot.

Question 4

Can I rent more than one dress at a time?

Accepted Answer

Yes. Each dress is booked separately, so you can have several rentals running at once with different dates and different owners.

Question 5

Which cities do you deliver to?

Accepted Answer

Rento currently delivers across major Egyptian cities including Cairo, Giza, Alexandria, New Cairo, and Sheikh Zayed, with more added regularly. You can filter the catalog by city to see only dresses that reach you.

Question 6

When will my dress arrive?

Accepted Answer

Your dress arrives cleaned, pressed, and ready to wear on the first day of your rental period. The delivery fee is shown in your price breakdown before you confirm, so there are no surprises at the door.

Question 7

How much is delivery?

Accepted Answer

Delivery is a flat fee shown as its own line in the price breakdown on the review step, before you commit to anything.

Question 8

How do I pay?

Accepted Answer

Rento is cash on delivery. You pay the courier when your dress arrives — no card details are collected anywhere on the site. Have the total from your confirmation ready in cash.

Question 9

What's included in the total I pay?

Accepted Answer

Your total is the rental subtotal for your chosen dates, plus a refundable security deposit, plus delivery, plus tax. Every line is itemised on the review step before you confirm.

Question 10

What happens to my security deposit?

Accepted Answer

The deposit is collected with your payment on delivery and returned in full once the dress is back with us on time and in its original condition. It is a hold against damage, not an extra charge.

Question 11

Do you run sales?

Accepted Answer

Owners can put a dress on a seasonal sale. When one is running you will see the original price struck through with the discounted price and a percentage badge — the lower price is what you actually pay.

Question 12

How do I return the dress?

Accepted Answer

Send it back with the same courier after your event, in the protective packaging it arrived in. No dry cleaning needed on your side — cleaning between rentals is handled for you.

Question 13

What if I return it late?

Accepted Answer

A late fee applies for each day past your return date, because a late return usually means letting down whoever booked the dress next. If you know you will be delayed, contact support early and we will do what we can.

Question 14

What if the dress arrives damaged?

Accepted Answer

Report any pre-existing damage with photos within 2 hours of delivery. Disputes reported with photo evidence are resolved in your favour — the photos protect you, so take them before you wear it.

Question 15

Can I cancel my booking?

Accepted Answer

Yes. Cancel at least 48 hours before your rental starts for a full refund, or at least 24 hours before for a partial refund. The exact policy is shown at checkout before you pay.

Question 16

How do I list my dress on Rento?

Accepted Answer

Submit it through the "List your dress" form with photos and your details. Our team reviews every submission before it goes live — that review is what keeps the catalog trustworthy for renters.

Question 17

How much do I earn?

Accepted Answer

You set your own daily rate. Rento takes a commission on each completed rental and the rest is your payout — the commission rate is confirmed with you before your dress goes live.

Question 18

Can I block dates when I need my own dress?

Accepted Answer

Yes. Owners can block any dates on their listing, which removes them from the booking calendar without unpublishing the dress.

Question 19

How do you verify people?

Accepted Answer

Anyone listing a dress submits their national ID for verification before their listing is reviewed. That information is only ever seen by our review team and is never shown publicly anywhere on the site.

Question 20

What do you do with my personal data?

Accepted Answer

We collect only what is needed to deliver your dress and verify listings. Identity documents are restricted to the review team, and your contact details are never published on a listing or shared with other users.

Question 21

Do I need an account to rent?

Accepted Answer

No — you can check out as a guest. Creating an account is optional, and it simply keeps your booking history and saved dresses in one place for next time.

Question 22

Can I sign in with Google?

Accepted Answer

Yes. Use "Continue with Google" on the sign-in or sign-up page. If you already have an account with that email, Google is simply linked to it rather than creating a duplicate.

Question 23

How does the wishlist work?

Accepted Answer

Tap the heart on any dress to save it. Saved dresses live on your wishlist page where you can search, sort, and filter them while you decide — you need to be signed in for them to persist.

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